Frequently Asked Questions.
01. The order
How do I place an order?
Visit our website, select the products you want, add them to your cart, and proceed to checkout.
Can I modify my order after placing it?
- Orders can only be modified within a short time frame after placement. Contact customer service immediately for assistance.
How do I check my order status?
- Log into your account and navigate to the ‘My Orders’ section to view the status of your order.
02. Shipment
What shipping options are available?
- We offer standard, expedited, and overnight shipping options.
Do you ship internationally?
Yes we do.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days, while expedited and overnight options are faster.
How can I track my shipment?
Once your order is shipped, you will receive an email with a tracking number. Use this number on the carrier’s website to track your package.
03. Exchanges
Can I exchange an item?
Yes, exchanges are allowed within 30 days of purchase for items in original condition. Contact customer service to initiate an exchange.
How do I exchange an item?
Obtain an RA number from customer service, send the item back, and place a new order for the desired item.
What if the item I want to exchange is out of stock?
If the desired item is out of stock, you can choose another item of equal value or request a refund.
Do you offer exchanges for defective items?
Yes, defective items can be exchanged for the same product or refunded if the same product is unavailable.
What should I do if I receive the wrong item?
Contact customer service immediately. We will provide instructions for returning the incorrect item and ensure the correct item is sent to you.
RETURNS
What is your return policy?
Items can be returned within 30 days of purchase if they are unused and in their original packaging. Certain restrictions apply.
How do I initiate a return?
Contact our customer service to obtain a Return Authorization (RA) number and follow the instructions provided.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
How long does it take to process a return?
Returns are processed within 7-10 business days after the returned items are received.
When will I receive my refund?
Refunds are typically issued within 5-7 business days after the return is processed, though it may take longer to appear on your statement depending on your payment method.